Here at Eurofit Systems Ltd we want to make sure that our customers have a simple and hassle free experience, with this in mind we’ve put together our easy returns policy. We’ll put you in touch with one of our customer service representatives to try and resolve any issues with the product and if you still aren’t satisfied we’ll provide you with all of the information you’ll need to return your order to us.
Damaged or Incorrectly Supplied Items
If an item that you ordered arrives and has been damaged in transit or you have been supplied with an incorrect item a member of our support team will discuss the issue with you & if a solution cannot be reached we will issue a full refund or provide a replacement item and cover the cost of postage. You’ll need to enclose a completed Returns Form (one will be emailed to you by a member of our support team) when you return your order. We reserve the right to request images of damaged or incorrectly supplied items prior to issuing a replacement or refund.
Please note that it is the customers responsibility to check orders are correct within the 30 days stated on the returns policy.
Incorrectly Ordered Items
We pride ourselves on providing as much information as possible on our website so that you can make an informed decision regarding your purchase. In the event that you have ordered the wrong product a member of our support team will discuss your situation and if the problem cannot be resolved you can still return it to us within 30 days for a full refund, excluding the cost of postage.
To begin the returns process please call our customer service department on: 01482 710085 one of our representatives will provide you with all of the information you need to resolve any product related issues or to return your order, including providing you with a Returns Form that you’ll need to fill in and include with your order.
Please note that we reserve the right not to issue refunds for items returned without following the returns procedure. All products must be returned in their original condition and packaging, we highly recommend using recorded delivery when returning your goods.
Need Some Help?
We’ve tried to answer as many of your questions as possible in our dedicated Help & Advice area. If there’s something we’ve missed, don’t hesitate to get in touch with us by phone, or by email - we’ll always aim to get back to you within 48 hours.